These terms govern your access to and use of the Braid Partners website and the services offered through it.By using the site you agree to them.

Traditional consultancies define the strategy and roadmap and hand it over. We don’t work that way. We go deeper into the operating model than a strategy engagement allows, and we measure success in business outcomes — not deliverables.

For the full detail of how an engagement runs, see our process overview.

Acceptable use

You agree to use the site only for lawful purposes and in a way that does not infringe the rights of others. In particular, you must not:

• attempt to gain unauthorised access to the site or its systems
• use the site to distribute unsolicited or harmful content
• reproduce our content without written permission

How claims are handled

If a dispute arises, the following steps apply in order:

1. you notify us in writing of the issue
2. we acknowledge and investigate within a reasonable time
3. we work with you toward a resolution before any formal action

These terms are provided as is and may be updated from time to time. Questions? Reach us at legal@braidpartners.com.